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The Highest Quality Standards
Means Quality You Can Rely On.
Our Quality Policy
Special Electronics & Designs Inc. is dedicated to
the design and manufacture of products that meet or exceed the quality expectations
of our Customers.
SED Inc. is committed to continuously improve
the effectiveness of the quality management system and regularly monitor our
quality objectives.
SED achieved its ISO 9001:2000
registration in March 2002.
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We Are ISO 9001:2000 Registered What does an ISO 9001 registration
mean for SED's customers? |
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 FM 89153 |
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| Intrinsic
Safety Approvals Communicate Safely in Hazardous Environments |
| The following products are certified as follows: |
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| Rescom® Modular™ Confined Space/Rescue Communication System |
| For all Rescom Modular systems manufactured prior to June 2, 2005: |
| CSA C22.2 and UL #913 (5th edition)
- Class I Div. I Groups A, B, C, D, and Gaseous Mines - Class II Div. I Groups E, F, G - Class III Div. I |
| ETL Listed |
| Testing Authority: Intertek Testing Services |
| Reference Number: 173-123500 |
| For all Rescom Modular systems manufactured after June 2, 2005: |
| CAN/CSA - C22.2 No. 157-92 - Intrinsically Safe and Non-Incendive Equipment for use in hazardous locations. |
| CSA-C22.2 No. 25 -1966 - Enclosures for use in Class II, Groups E, F and G Hazardous Locations |
| UL Std. No 913 (Sixth Edition) - Intrinsically Safe Apparatus and Associated Apparatus for use in Class I, II and III, Div.1, Hazardous (Classified) Locations. |
| Certified by: CSA International |
| Certificate Number: 1669565 |
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| HALO™ VOX/PTT Interface and Headset System for Radios |
| CSA C22.2 and UL #913 (5th edition)
- Class I Div. I Groups A, B, C, D, and Gaseous Mines - Class II Div. I Groups E, F, G - Class III Div. I |
| ETL Listed |
| Testing Authority: Intertek Testing Services |
| Reference Number: 173-123500 |
SED Warranties at a Glance
SED and its Authorized Service Centers shall offer
and support all warranties given by SED for their respective products.
The following summary is intended for quick reference only.
The Terms and Conditions of the Warranty as stated in
each product's manual must be referenced to determine the Customer's rights
and the manner in which claims are to be made. As is usual practice, damage
brought about by abuse is not covered by our warranties.
Batteries and Rechargeable Batteries are not included at any time.
1) Rescom® Modular™, Minicom™ (M Series), DP Series and NK Series
Headsets
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Year 1
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Year 2
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Year 3
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Year 4
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Year 5
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All Parts Including Wiring
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All Internal Electronic Circuits
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100% Coverage
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100% Coverage
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75% Coverage
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50% Coverage
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25%
Coverage |
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Year 1
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Year 2
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All Parts Including Wiring and Workmanship
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All Electronic Circuitry
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100% Coverage
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100% Coverage
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Year 1
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Defects in Materials and Workmanship
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100% Coverage
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Our Service Policy
Special Electronics & Designs Inc., and/or its
factory certified service centres, shall provide prompt, courteous and cost
effective service.
Delivery Schedules
Stock items are shipped, five (5) working days from receipt
of order. Products requiring customer specified options are shipped within
thirty (30) working days. Custom work is subject to negotiation.
Customer Service and Warranty Information
SED and its authorized Service Centers provide complete
repair service for all SED manufactured products.
The following is Standard Policy:
Hours:
Service is available during regular business hours, Monday
to Friday, Statutory Holidays excluded. Service during other than these hours,
including "free" warranty service, will be scheduled upon a customer's
request for "emergency service".
Rates:
For equipment covered by the original warranty free service
is provided during normal hours. A $70.00 hourly rate plus shipping and handling
for service of products not covered by warranty. Billing outside of regular
hours shall be 1.5 times the regular hourly rate ($105.00). After hours service
performed on equipment normally covered under free service will be charged
at $105.00/hour. (All charges are in US dollars)
SED Observes the Following Holidays:
New Year's Day January 1st
Good Friday Friday before Easter Sunday
Victoria Day 3rd Monday in May
Canada Day July 1st
Civic Holiday 1st Monday in August
Labour Day 1st Monday in September
Thanksgiving Day 2nd Monday in October
Christmas Day December 25th
Boxing Day December 26th